Product Features
| Best Use | Indoor |
| Product Size | 23 x 12.5 x 13 Inch |
| Package Size: | 14x 16.4 x 3.5 Inch |
| Sleeping Capacity | 1-cat |
| Material(s) | Metal, Others |
| Color | White |
| Maximum Weight Capacity | 55lbs |
Our warranty covers manufacturing defects and faulty workmanship for a specified period from the date of purchase.The warranty period is 30 days from the date of delivery of the product.
Shipping & Delivery Policy for English Mountain Outdoors
Welcome to English Mountain Outdoors! Our
mission is to equip you with the best outdoor gear and ensure a seamless
shopping experience, right from our door to yours, anywhere in the
world. Here’s everything you need to know about our global shipping and
delivery services.
Shipping Fees
Free Shipping: Enjoy free
standard shipping on orders with a cart value of $79 or more, applicable
worldwide, excluding taxes and after any discounts are applied.
Standard Shipping: For orders
under $79, a flat rate shipping fee of $9.99 will be charged for
domestic orders within the United States. International shipping rates
vary by destination and will be calculated at checkout.
Global Shipping
Worldwide Delivery: We are
thrilled to offer international shipping to most countries around the
globe. Shipping rates and available services vary based on the
destination country.
Customs and Duties: Please note
that international orders may be subject to customs fees, import duties,
taxes, and other charges imposed by your country’s customs department.
These charges are not included in our shipping fees and are the
responsibility of the recipient.
Processing Times
Orders are processed within 1-2 business days.
This timeline may extend slightly during peak seasons or due to
unforeseen circumstances. We appreciate your patience and will keep you
updated on your order’s status.
Delivery Times
Delivery typically takes 3-15 business days after processing for depends on buyer location.
Tracking Your Order
A confirmation email with a tracking number
will be sent once your order ships. Use this number to monitor your
order's journey. For international orders, tracking updates may vary
based on the carrier and destination.
Damaged or Lost Packages
If your order arrives damaged, please contact
us immediately for assistance. For lost packages, notify our customer
service team for a prompt resolution, which may include a replacement or
refund.
Special Instructions and Address Changes
For special shipping instructions or changes
to your order’s shipping address, please contact us as soon as possible.
Address changes can only be made before the order has been dispatched.
Contact Us
Should you have any queries or need further
assistance regarding our shipping and delivery policy, our customer
service team is here to help ensure a smooth and satisfying shopping
experience.
Thank you for choosing English Mountain
Outdoors for your outdoor adventures. We’re excited to be a part of your
journey, no matter where it takes you!
Return & Exchange Guidelines:
Duration: Items may be returned or exchanged within 10 days from the
delivery date.
Condition: For items to be eligible for a return or exchange, they must:
◦ Be in their original, unwound condition.
◦ Show no signs of damage or wear.
◦ Not be washed.
◦ Include all original labels.
◦ Be returned in their original packaging.
Prior Communication: Before initiating a return or exchange, kindly
contact us to obtain the appropriate form.
Procedure for Return & Exchange:
Step 1: Request the Form
• Reach out to our customer support team at support@englishmountainoutdoors.com
to request an exchange/return form.
Step 2: Packing & Shipping
• Once you receive the form, follow the outlined instructions to properly pack
and send back the return package.
Step 3: Processing
• Refunds: Upon receiving and verifying the condition of the returned item(s),
we will process your refund. If you paid
using a credit card, please note that it might take between 1 to 2 weeks for
the bank to process and reflect the refund.
• Exchanges: After receipt and verification of the return package, the
replacement item(s) will be shipped out to you.
Order Cancellation:
We pride ourselves on our swift shipping procedures. Most orders are dispatched
within 24-48 hours, with many being sent out even sooner. Consequently, once an
order has been shipped, we are unable to cancel it or process a refund. We
appreciate your understanding on this matter.
Contact Us:
For any queries, concerns, or clarifications, please don’t hesitate to reach
out to us at support@englishmountainoutdoors.com. Our dedicated team is always
here to assist you.
