Shipping & Delivery Policy for English Mountain Outdoors
Welcome to English Mountain Outdoors! Our mission is to equip you with the best outdoor gear and ensure a seamless shopping experience, right from our door to yours, anywhere in the world. Here’s everything you need to know about our global shipping and delivery services.
- Free Shipping: Enjoy free standard shipping on orders with a cart value of $79 or more, applicable worldwide, excluding taxes and after any discounts are applied.
- Standard Shipping: For orders under $79, a flat rate shipping fee of $9.99 will be charged for domestic orders within the United States. International shipping rates vary by destination and will be calculated at checkout.
- Worldwide Delivery: We are thrilled to offer international shipping to most countries around the globe. Shipping rates and available services vary based on the destination country.
- Customs and Duties: Please note that international orders may be subject to customs fees, import duties, taxes, and other charges imposed by your country’s customs department. These charges are not included in our shipping fees and are the responsibility of the recipient.
- Orders are processed within 1-2 business days. This timeline may extend slightly during peak seasons or due to unforeseen circumstances. We appreciate your patience and will keep you updated on your order’s status.
- Delivery typically takes 3-15 business days after processing for depends on buyer location.
Tracking Your Order
- A confirmation email with a tracking number will be sent once your order ships. Use this number to monitor your order's journey. For international orders, tracking updates may vary based on the carrier and destination.
Damaged or Lost Packages
- If your order arrives damaged, please contact us immediately for assistance. For lost packages, notify our customer service team for a prompt resolution, which may include a replacement or refund.
Special Instructions and Address Changes
- For special shipping instructions or changes to your order’s shipping address, please contact us as soon as possible. Address changes can only be made before the order has been dispatched.
Should you have any queries or need further assistance regarding our shipping and delivery policy, our customer service team is here to help ensure a smooth and satisfying shopping experience.
Thank you for choosing English Mountain Outdoors for your outdoor adventures. We’re excited to be a part of your journey, no matter where it takes you!